Refund Policy
Effective Date: 1st October 2024
1. Returns At ByLeafs, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may return it under the following conditions:
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Eligibility: To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
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Time Frame: You have 30 days from the date of delivery to initiate a return.
2. How to Initiate a Return To initiate a return, please contact us at byleafs9@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your item.
3. Return Shipping
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Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
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Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
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Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds If you haven’t received a refund yet:
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Check Your Account: First, check your bank account or payment method again.
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Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.
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Contact Us: If you’ve done all of this and still have not received your refund, please contact us at byleafs9@gmail.com.
6. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at byleafs9@gmail.com.
7. Non-Returnable Items Certain types of items cannot be returned:
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Perishable goods (e.g., food, flowers)
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Personal care items
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Sale items